Support

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Include your macOS version, your Lasso version, and what you selected. A screenshot helps — blur anything private before you send it.

Write to support

First things to try

Start a selection with Control–Shift–Space, or choose New Lasso from the menu-bar icon.If capture is unavailable, open Lasso Settings → Privacy and use Open Screen Recording Settings. macOS may ask you to quit and reopen Lasso afterwards.Lasso lives in the menu bar, not in the Dock or Command–Tab.Calendar, Contacts and Reminders access is requested only when you confirm a create action.Change the language, or turn any action family off, in Lasso Settings → General and Settings → Actions.Turn anonymous usage analytics off in Lasso Settings → Privacy.

Privacy

What you select is analyzed on your Mac and never uploaded. The privacy policy explains the anonymous usage analytics and how to turn them off.